Booking Conditions
1. Conditions of Booking
TALanza is a trading name of TALanza Property Management Limited. All bookings accepted by TALanza from the person making the booking on behalf of all persons named in the party (hereinafter called 'the Client') are subject to these terms and conditions. Any contract is made on these terms and conditions and is subject to English Law and exclusive jurisdiction.
2. Booking Procedure
All accommodation, or other holiday services, however advertised, whether through any brochures, web site and price lists or otherwise, are subject to availability. Clients should telephone our offices to ascertain availability, unless this is accessible through our web site on-line booking systems. At the time of booking the appropriate deposit/full balance must be paid (see price list/holiday information). Any booking between TALanza Property Management Limited and the Client is valid, and a contract made between both parties, only after the appropriate deposit/full balance is paid and the booking confirmed in writing in the form of a Confirmation/Invoice raised by TALanza Property Management Limited which will be sent to the Client. This Confirmation/Invoice then acts as the contract between TALanza Property Management Limited and the Client and the applicable contract date will be the date it was raised by TALanza Property Management Limited (not the date of receipt by the Client). Bookings can be secured immediately by telephone (or where applicable through our web site on-line booking systems), Bookings made by telephone or via web site on-line booking systems will require full details of all party members to be given by the Client at the time. If the Client wishes to make a booking by sending a cheque in payment, a provisional booking can usually be made by telephone, where we hold the holiday service for the Client for several days to allow time for a cheque for the appropriate amount of deposit/full balance to be received at our offices. We will then issue a Confirmation/Invoice and send this to the Client. Whichever way a Client may make a booking, it is deemed that, in providing details of the party to us and providing a method of paying the appropriate remittance due, then the Client accepts these Booking Conditions as applying to the booking and will be bound by the terms herein.
3. Payment Terms
The balance of the holiday cost shown on the Confirmation/Invoice(s) must be paid in full no later than 8 weeks before the date of departure. If the booking is made 8 weeks or less before the departure/arrival date the full amount of the cost of any holiday services is due immediately. If the balance is not received 9 weeks before departure then TALanza Property Management Limited reserves the right to treat the booking as cancelled and levy cancellation charges as detailed in paragraph 6. Where TALanza Property Management Limited purchases, on behalf of the Client, flight seats from airlines/ATOL flight suppliers where larger than usual deposits are required, it reserves the right to request the client to pay a larger deposit in order to secure those seats for the Client. Where applicable this will be advised to the Client before the Client makes a booking.
4. Prices, What's Included and Price Guarantees
Normally our prices for accommodation or other holiday services are calculated many months in advance of the relevant holiday season and are related to particular costs prevailing at that time, especially in respect of accommodation. You will be quoted separate prices for each element of your holiday. TALanza Property Management Limiter’s policy on prices and any guarantee we may make in respect of such will be advised on request. TALanza Property Management Limited reserves the right to increase or decrease prices at any time, but this will not affect prices of holiday services already booked, subject to any guarantee or partial guarantee in force at the time of booking. Once booked, however, the Client's price for any of these services may change if the client amends the booking (see paragraph 5)
5. Client's Change of Booking
If the Client wants to change the booking once it has been confirmed, for example, amend the date of departure, holiday duration, and/or destination, accommodation or names of those traveling in the Client's party, TALanza Property Management Limited will do its utmost to assist. We charge an amendment fee of £20 per booking (minimum) if the amendment is accepted, unless the amendment is very minor (normally additions to bookings incur no amendment fee), but any such fee will be related to the costs involved to TALanza Property Management Limited and depend on the length of time of advice before departure. Any amendment must firstly be advised by telephone to TALanza Property Management Limited, at which time any amendment fee will be advised to the Client, who must agree to accept the fee and confirm this in writing before the amendment will be made. Where an amendment affects the price, the price will be recalculated, including any amendment fee, and a new Confirmation/Invoice Issued. Where the Client wishes to amend the booking to a later departure date, if notice is given within 9 weeks of the original departure date, this will normally be treated as a cancellation and subject to the cancellation charges as detailed in paragraph 6 below.
The cancellation of one or more persons from a booking, but not the total persons is treated as a part cancellation and cancellation charges will apply to those persons being cancelled, where applicable. Any increase in the price per person for the remaining persons in the booking payable as a result of part cancellation is not a cancellation charge and not generally covered by holiday insurance, whether or not, the reason for the persons who did cancel from the original booking is covered under the terms of insurance. Clients must also note that where substitution of persons on a booking is accepted, with or without amendment fee,
In Resort - where Clients wish to change their holiday details after arrival e.g. change accommodation, we will do our utmost to assist, subject to availability and payment of appropriate additional costs. Please note, however, that such changes may incur cancellation charges against the original accommodation as well as additional charges for the new accommodation.
6. Client's Cancellation of Booking
Any cancellation of booking, either in part or full, once it has been confirmed (see paragraph 2), must be notified in writing by the Client. The following scale of charges, payable by the client is applied to all cancellations:
Period before departure within which written instructions are received by TALanza Property Management Limited (date of departure does not count) |
Amount of Cancellation Charge (shown as %age of total booking cost) |
More than 56 days |
Deposit |
50-56 days |
25% |
43-49 days |
50% |
30-42 days |
60% |
15-29 days |
75% |
0-14 days |
100% |
Departure date or after |
100% |
These charges apply equally to the separate elements of accommodation or other holiday services. The Client may be able to recover the majority of these costs if the reason for cancellation falls within the terms of the Client's travel insurance. TALanza Property Management Limited strongly recommends the comprehensive travel insurance cover it has negotiated for its clients - see insurance section for details.
7. Flights and Accommodation
All accommodation booked are reserved exclusively for the persons named by the Client and shown on our Confirmation/Invoice(s), including those substituted or added by agreed amendment of the booking. No other person may use this accommodation without the written permission of TALanza Property Management Limited or it's authorized representatives. Assignment, subletting and sharing are prohibited and in many circumstances are illegal.
8. Holiday Insurance
As a condition of booking all persons named on the Confirmation/Invoice, including those substituted or added by agreed amendment of the booking, must take out holiday insurance providing equal or greater cover. Clients are respectfully advised that some travel cover offered 'free' through credit card agencies may not provide the comprehensive cover the Client requires, especially in respect of medical cover and emergency repatriation.
9. Passports, Visas, Driving Licence's and Health Requirements
A valid passport is essential when traveling abroad. A full passport is required to all destinations. Application forms are available from most Post Offices - allow at least four weeks before your departure date. Holders of non-British Passports should check with the consulate of the country being visited for details of regulations before booking. Children who are included on their parent's passport can only travel if accompanied by that parent. Children 16 years and over must have their own passport. Children of all ages renewing or applying for the first time must now have their own passport. Visas are not normally required by British Passport holders to Islands in the Sun destinations (where required we will advise on booking). Normally, a full and valid British driving licence is adequate for car hire in our holiday destinations. At the time of publication no compulsory vaccinations are required for British Citizens visiting our holiday destinations. Clients (in particular non-British citizens) should always check with their doctor as to which inoculations are advisable or necessary before travel. Equally, persons with health problems who feel that their condition may be aggravated, or their health suffer as a result of traveling, should consult their doctor first and if necessary obtain a medical certificate to confirm they are fit to travel, in order to satisfy airlines or insurance companies if required to do so. Pregnant women especially should seek the advice of their doctor. Airline regulations only permit travel for women up to a certain number of weeks pregnancy, dependent upon the airline concerned. Please advise us prior to booking and we will check with the relevant airline. All Clients are responsible for the provision of necessary valid documents for their own travel abroad and own health requirements.
10. Client's Responsibility on Holiday
When traveling abroad all persons should be aware that they are visiting another country whose customs and laws may differ from ours. Equally they should be aware of their responsibility to others, whether holidaymaker's or locals, and accordingly behave in a reasonable manner. TALanza Property Management Limited reserves the right in its absolute discretion to decline to accept or retain a person as a client or terminate without further notice to the holiday arrangements of any customer whose behavior is such that is likely, in our opinion, accommodation owner or manager, or other person in authority, to cause distress, damage, danger or annoyance to other customers, employees, any third party or property. Under such circumstances if a person is prevented from traveling, or their holiday curtailed, TALanza Property Management Limiter’s responsibility for the holiday ceases. Full cancellation charges will apply and TALanza Property Management Limited will be under no obligation whatsoever for any refund, compensation or costs such persons may incur. Any damages to accommodation caused by negligence of the Client or members of his/her party or their guests and any stay beyond the stated time or by additional persons whose permission has not been granted by TALanza Property Management Limited, will be charged to the Client, in resort, by the representative or agent of TALanza Property Management Limited, or direct to the client. Failure to pay any such charges may result in legal action against the Client.
11. Change of arrangements by TALanza Property Management Limited
As arrangements for the holiday components such as accommodation, are made by us many months in advance of the relevant holiday season, some changes may be necessary and we reserve the right to make these at any time. in the unlikely event that TALanza Property Management Limited is unable to provide the accommodation as booked, we reserve the right to substitute alternative accommodation of a similar or higher standard. Where accommodation is not officially classified, similar standard accommodation will be deemed to be that which is the same price as the substituted accommodation, provided it is in the same resort and has the same facilities e.g. number of bedrooms. Where significant we will advise our customers of minor changes, either before they book or after booking, given TALanza Property Management Limited has itself received reasonable notification of the changes. Major Changes - These are changes involving a change of overseas resort area, offering substitute accommodation of lower standard (see 'Minor Changes' for definition of 'similar standard'). If a major change becomes necessary, we will inform the Client as soon as is reasonably possible if there is time before departure and offer the choice of accepting the alternative arrangements together with any refund of cost difference or canceling the particular holiday service and receiving a prompt and full refund of all monies paid for that service at the time of cancellation. If the Client wishes to cancel from any of our holiday services in the event of a major change as described above, and has booked other holiday services not provided by TALanza Property Management Limited, then TALanza Property Management Limited will only be liable for a refund of any monies paid to us and will not be liable for any other costs that the Client may incur in relation to the amendment or cancellation of those holiday services not provided by TALanza Property Management Limited. cannot accept liability for losses and inconvenience arising out of disruption to local services such as electricity and water supplies caused by actions or circumstances beyond its control.
12. Cancellation of Accommodation, Car Hire or other Holiday Services by TALanza Property Management Limited
Cancellation by TALanza Property Management Limited may be necessary in exceptional circumstances and we reserve the right in our absolute discretion to cancel any accommodation, car hire or other holiday services. In this event the Client will be offered an alternative of comparable standard, if available, or a prompt and full refund of all monies paid to date for the particular holiday service. TALanza Property Management Limited shall not be liable for any loss, damage or expense and shall not be obliged to make any refund, in the event of change or cancellation caused by force majeure circumstances including (without limitation) war or threat of war, riots, terrorist activity, civil strife, strikes or other industrial action, natural disasters, fire, technical problems with transportation, airport closures, quarantine, epidemics, adverse weather conditions, government action or other events beyond the control of Islands in the Sun. Furthermore, if the Client has booked other holiday services not provided by TALanza Property Management Limited, in the event of cancellation of a holiday or holiday services provided by TALanza Property Management Limited, then TALanza Property Management Limited will only be liable for a refund of any monies paid to us and will not be liable for any for any other costs that the Client may incur in relation to the amendment or cancellation of those holiday services not provided by TALanza Property Management Limited. The Client's attention is drawn to our recommended holiday insurance which may provide cover for some or all of the above circumstances.
13. Conditions of Carriage
When you travel with a land, air or sea carrier their Conditions of Carriage and Conditions of Contract apply, some of which limit or exclude liability. These conditions are often the subject of international agreements between countries, including a treaty known as the Warsaw Convention in respect of airline flights, and copies of the Conditions applicable to a particular holiday journey may be made available for inspection at the office of the carrier.
14. Flight Delays
There are occasions, completely beyond our control, when flight delays occur. Check your holiday insurance provides cover for flight delay.
15. TALanza Property Management Limited’s Responsibility
TALanza Property Management Limited have taken all reasonable steps to ensure that all the component parts of any holiday such as accommodation or other holiday services our customers book with us are supplied as described and to a reasonable standard. We have taken all reasonable steps to ensure that any suppliers or other companies or persons used by TALanza Property Management Limited to provide service to our customers are reputable, maintain reasonable standards and conform with the laws of the country in which they are operating. Although we have no direct control over such organisations or persons not directly employed by TALanza Property Management Limited we accept responsibility for the services they provide. All bookings are subject to any terms, conditions and limitations of liability imposed by such organizations as shall provide services to TALanza Property Management Limited and its clients. We also, of course, accept responsibility for the acts or omissions of our direct employees.
16. Complaints
In the unlikely event that the Client wishes to complain about any aspect of the service provided by TALanza Property Management Limited, or problems arise whilst on holiday, the Client should contact our local management in resort, as soon as possible, in order to try and resolve the matter on the spot.. If the matter cannot be resolved satisfactorily then the Client should make an immediate complaint in writing to the representative, local management or agent. This should be followed up on return home, in writing, to our offices, giving details of the holiday and the nature of the complaint, within 28 days of return to the UK. In the unlikely event that the Client wishes to curtail their holiday and return home early, because of a complaint about accommodation or other holiday services abroad that are provided by us, the Client MUST contact our UK office direct from resort, before making any arrangements to return from holiday before the scheduled return date, in order that we are given the opportunity to resolve any problems and thereby prevent the Client's early return. TALanza Property Management Limited will not accept any liability for any cost incurred by the Client in returning early, nor any liability to refund any portion of unused holiday costs to the Client, nor any requests for compensation in relation to the complaint, UNLESS the Client did contact our local management or agent and gave us the opportunity to resolve any problems.
TALanza is a trading name of address & Contact details Email: info@TALana.com
